Privacy Policy

PRIVACY POLICY

Last Updated: January 2026

This Privacy Policy describes how Pet Portraitly (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petportraitly.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use our Services.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

 

2. WHAT PERSONAL INFORMATION WE COLLECT

To provide our Services and create your custom pet portraits, we collect personal information about you from various sources, as outlined below. The information we collect depends on how you interact with our Site.

Information You Provide Directly to Us

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Order & Account Information: Items purchased, shopping cart details, account login credentials (username and password), and customer service communication history.

  • Pet Customization Data: Photos, images, names, and descriptions of your pets that you upload or provide to allow us to create your custom artwork.

  • Payment Details: Payment information, such as credit card numbers, bank account info, or alternative payment method details (e.g., PayPal, Apple Pay). Please note all payments are processed securely through our third-party payment gateways; we do not store your full credit card data.

Information We Collect Automatically (Cookies and Tracking Technologies)

When you visit our Site, we automatically collect certain information about your device and interaction with our Services, including:

  • Device Data: IP address, browser type, device type, operating system, and unique device identifiers.

  • Usage Data: Pages viewed, products clicked on, time spent on the Site, referring URLs, search terms, and your interaction with our emails (e.g., whether you opened an email).

  • For more information, please see the “Cookies” section below.

Information Obtained from Third Parties

We may receive information about you from third parties, including:

  • E-commerce & Analytics Platforms: Providers like Shopify, Google Analytics, or Klaviyo that help us track store performance, user interactions, and manage inventory.

  • Social Media Networks: If you engage with us on platforms like Instagram, Facebook, or TikTok, or use social login features, we may receive data you permit those platforms to share with us.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

  • Fulfilling Your Orders: To process payments, design your custom pet portraits, manufacture the products, print the artwork, and ship the items to your address.

  • Customer Communication: To provide order confirmations, tracking updates, respond to your inquiries, and offer customer support.

  • Marketing and Advertising: To send you promotional emails, newsletters, special offers, and targeted advertisements on third-party platforms (like Facebook, Google, and Instagram) based on your preferences.

  • Improving Our Services: To analyze Site usage, troubleshoot errors, optimize user experience, and develop new products or features.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.

4. COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, we use cookies, pixels, and web beacons to power and improve our Site. Cookies allow us to remember your preferences, keep track of items in your shopping cart, and provide you with a personalized experience.

  • How to Control Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your ability to use certain features of our Site (such as maintaining a shopping cart).

  • Do Not Track: Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not currently alter our data collection practices when we detect such a signal from your browser.

5. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information for money. However, we may share your personal information with third-party service providers to help us run our business and deliver your orders:

  • Service Providers: Companies that provide infrastructure and services to us, such as Shopify (our e-commerce platform), payment processors, print-on-demand manufacturing partners, and shipping carriers (e.g., UPS, FedEx, DHL, USPS).

  • Marketing & Advertising Partners: We share data with platforms like Google, Meta (Facebook/Instagram), and TikTok to deliver personalized ads and measure advertising effectiveness.

  • Legal Compliance and Safety: We may disclose your information to comply with applicable laws and regulations, respond to valid legal requests (subpoenas, search warrants), or protect our rights, safety, and property.

6. YOUR RIGHTS AND CHOICES

Depending on where you live (e.g., California, the EU/UK under GDPR, Canada), you may have certain rights regarding your personal information, including:

  • Right to Access / Know: Request a copy of the personal data we hold about you.

  • Right to Correct: Request that we fix inaccurate or incomplete information.

  • Right to Delete: Request that we erase your personal data, subject to certain legal exceptions (such as the need to complete a transaction or comply with a legal obligation).

  • Right to Opt-Out of Marketing: You can opt-out of our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails.

To exercise any of these rights, please contact us at support@petportraitly.com

7. DATA RETENTION AND SECURITY

  • Retention: We retain your personal information, including uploaded pet photos, for as long as necessary to fulfill your orders, provide our Services, resolve disputes, and comply with legal requirements.

  • Security: We implement reasonable technical and organizational security measures to protect your data. However, please be aware that no security system is 100% secure, and we cannot guarantee the absolute security of your information.

8. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it removed.

9. CONTACT US

If you have any questions, concerns, or complaints about our privacy practices, or if you would like to exercise your data rights, please contact us at:

Pet Portraitly

Email: support@petportraitly.com

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